Hospital Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.
New clients/patient are recomended to come 10 minutes prior to their schedule appointment to verify information. Please bring or send their records 48 hours prior to schedule appointment from previous veterinary care.
For the safety of all animals in our care, we require that all vaccinations be up to date. All animals that don't have a record of an updated rabies vaccination will be required to get one per New York State Law.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a 4 to 6 foot lead or in pet carriers before entering the waiting room.
Payment Policy
Please let us know when you call or check-in at the desk if you have a financial limit for your visit and we will do our best to prioritize which services your pet receives to stay within your means.
New clients/patients may need to place a deposit for their schedule appointment.
Privacy Policy
No information will ever be disclosed to outside parties from us or our web site hosting company at www.evetsites.com.
It's that simple! And we strictly adhere to this policy.
Cornerstone Veterinary Clinic recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.
Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a 4 to 6 foot lead and properly controlled while in the waiting area or exam rooms. No retractable leashes.
All cats must be presented in an appropriate cat carrier or on a 4 to 6 foot lead. It can help to get your cat into the carrier by placing them in backward (tail first). Nervous cats appreciate a towel or blanket placed over their carrier for added privacy. Please place the carrier on the bench in the waiting area rather than the floor to keep your cat above most dogs.
If you arrive more than 15 minutes after your scheduled appointment time we may need to reschedule your appointment.
Please call before arriving as a walk-in appointment. We appreciate this courtesy as it allows us to be better prepared to handle emergencies and can help minimize your wait by letting you know if a doctor is available to see your pet at this time.
